Position Summary: Responsible for the internal operation of the managed waiver program.
Tasks:
· Supervises all PHC, Family Care, PCS, PAS, CBA and Private Duty program employees in the planning and coordination of patient care in conjunction with the physician’s plan of care and/or the state program’s (i.e., Texas Department of Aging and Disability Services (TDADS) workers.
· Responsible for assisting with billing of all ancillary program patients on a regular basis in accordance with agency billing policies.
· Responsible for the coordination of billing, scheduling, and office staff interaction.
· Collaborates with Administrator to ensure that all employee files are completed in a timely manner and reviewed at least annually.
· Ensures the services provided through the community care program are following regulatory guidelines and agency policies.
· Collaborates with payroll department to ensure that employees’ time records are accurate and submitted to payroll in a timely manner.
· Completes supervisory visits within regulatory time frame.
· Communicates with State program Caseworkers by telephone regarding service breaks and/or client issues in a timely manner.
· Ensures that quality staff is hired, trained, and in-serviced as needed.
· Tracks unstaffed ours on a weekly basis and documents hiring efforts; notifies the patient’s Caseworker of unstaffed hours in writing as needed.
· Assists the Administrator with budget planning and implementation.
· Participates in case conferences, in-services, meetings/committees, and other programs as needed.
· Monitors the services provided for client case load.
· Utilizes program resources efficiently.
· Assures that all program and licensure standards are met.
· Maintains positive relationships and open communication with clients, client families, case managers, vendors, agency divisions, and other concerned parties.
· Reviews and corrects any outstanding issues in reference to the Quality Assurance Program in a timely manner.
· Complies with the policies and procedures of the Agency.
· On-site supervision visits.
· Make sure all the billing is processed in a timely manner.
· Performs all other duties as assigned.
Skills/Attributes:
· Willingness to work with patients and their families.
· Able to work independently. Includes time management skills in being able to manage one’s own time and the time of others.
· Excellent personal organization skills and personnel management skills in motivating, developing, and directing people as they work and identifying the best people for the job.
· Excellent interpersonal relations skills, including active listening skills such as giving full attention to what others are saying, taking time to understand points being made, and asking questions as appropriate.
· Able to access and communicate with health care professionals, clients, families, and the general public.
· Able to work in a fast-paced, stressful environment.
· Strong written and verbal communication skills are required, as appropriate for the needs of the audience.
· Travel required for client visits/hourly care and daily and community activities as necessary.
· Must have reliable transportation, a valid driver’s license and current auto liability insurance.
Experience and Education:
· Must have a bachelor’s degree in social work or related field with two years experience in community programs or high school diploma with at least five years experience in community programs.
· Knowledge of home care rules and regulations is required.
· Current CPR Training
· Demonstrated knowledge of basic computer skills.
· Must be able to type 35 wpm with 80% accuracy.
Physical Requirements:
· Ability to work up to a minimum of 40 hours per week.
· Ability to travel to client homes for visits/hourly care and to community activities.
· Refer to attached Employee Physical Profile.