Customer Support Specialist for CDS
Posted September 4, 2026
Position Description
Join Our Mission-Driven Team as a Customer Support Specialist
Location: Texas (CDS in Texas) Position: Customer Support Specialist Salary Range: $33,280 – $37,440 annually Company: Consumer Directed Services in Texas (CDS)
About Us
At CDS in Texas, we empower individuals with disabilities to self-direct their care and live more independently. Our team is the heart of our mission—compassionate, dedicated, and committed to supporting the families we serve.
What You’ll Do
As a Customer Support Specialist, you’ll be the welcoming voice and guiding hand for individuals with disabilities and their caregivers. Your responsibilities will include:
- Answering and triaging inbound calls and emails with professionalism and empathy
- Providing in-person support to members visiting the office
- Assisting with employment verifications and general inquiries
- Maintaining accurate member data and updating demographics
- Disbursing documents to appropriate departments
- Supporting multiple departments with a variety of administrative tasks
What You Bring
- High school diploma or GED
- 1+ year of call center experience (required)
- 1–2 years of experience in a healthcare setting (preferred)
- Bilingual in Spanish (highly preferred)
- Strong interpersonal, problem-solving, and multitasking skills
- Ability to type 35 WPM with 80% accuracy
- A positive, team-oriented attitude and a commitment to confidentiality
Why Join CDS in Texas?
- Be part of a mission-driven organization that truly changes lives
- Work with a supportive and compassionate team
- Enjoy a dynamic and engaging work environment
- Make a difference in the lives of individuals and families across Texas
Ready to Apply? Take the next step in your career and join a team that’s making a real impact.
Apply online at: www.dsswtx.org Or submit your resume directly: https://arsl.at/BZqYzVem