Join Our Mission-Driven Team as a Customer Support Specialist!
Location: Texas (CDS in Texas)
Position: Customer Support Specialist
Salary Range: $33,280 – $37,440 annually
Company: Consumer Directed Services in Texas (CDS)
Are you passionate about helping others and thrive in a fast-paced, people-centered environment?
CDS in Texas is looking for a Customer Support Specialist to be the welcoming voice and guiding hand for individuals with disabilities and their caregivers. If you're ready to make a meaningful impact every day, we want to hear from you!
About Us:
CDS in Texas empowers individuals with disabilities to self-direct their care and live more independently. Our team is the heart of our mission — compassionate, dedicated, and committed to supporting the families we serve.
What You’ll Do:
As a Customer Support Specialist, you’ll be the first point of contact for our members and their employees. Your responsibilities will include:
· Answering and triaging inbound calls and emails with professionalism and empathy
· Providing in-person support to members visiting the office
· Assisting with employment verifications and general inquiries
· Maintaining accurate member data and updating demographics
· Disbursing documents to appropriate departments
· Supporting multiple departments with a variety of administrative tasks
What You Bring:
· High school diploma or GED
· 1+ year of call center experience (required)
· 1–2 years of experience in a healthcare setting (preferred)
· Bilingual in Spanish (highly preferred)
· Strong interpersonal, problem-solving, and multitasking skills
· Ability to type 35 WPM with 80% accuracy
· A positive, team-oriented attitude and a commitment to confidentiality
Why Join CDS in Texas?
· Be part of a mission-driven organization that truly changes lives
· Work with a supportive and compassionate team
· Enjoy a dynamic and engaging work environment
· Make a difference in the lives of individuals and families across Texas
Ready to Apply?
Become part of a team that truly cares.
Apply online at: www.dsswtx.org
Or submit your application directly here: https://dsswtx.jotform.com/220836269749065