Consumer Director Services (CDS) seeks a Customer Support Specialist to add to our team.
CDS in Texas provides a foundation of support that enables individuals with disabilities to self-direct their care. The cornerstone of our success is our team’s compassionate and dedicated relationship with the families we serve. We seek individuals who desire to work in a fast-paced, people-centered organization.
Position Summary: The Customer Support Specialist is the first point of contact for our members and their employees. A Customer Support Specialist will receive inbound calls, including resolving customer queries, recommending solutions, and guiding them through program processes.
Tasks:
· Supports incoming calls from the company’s members, employees, or the member's point of contact.
· Triage and respond to the caller's inquiries and resolve issues promptly and professionally.
· Support general inquiries for multiple departments.
· Verify caller demographics for all calls.
· Maintains accurate member data and updates demographics as needed.
· In-person support for members who visit the lobby.
· Respond to email and mail correspondence.
· Disburse documents from faxes, company email, or mail to other departments.
· Support employment verification for member's employees.
· Performs other related duties as assigned.
Skills/Attributes
· Interpersonal and customer service skills
· Problem-solving skills
· Multitasking and organization skills
· Ability to answer a high volume of calls and or emails daily
· Attention to detail
· Time-management skills
· Positive outlook
· Observe confidentiality policies at all times
· Ability to work independently
· Teamwork
Requirements:
· High school diploma or GED.
· One to two years of related work experience in a healthcare setting is preferred.
· Bilingual (Spanish) preferred.
· Must be able to type 35 wpm with 80% accuracy.
Estimated gross salary between $33,280 and $37,440.
Please apply online to become a part of our compassionate and dedicated team at www.dsswtx.org or apply at https://dsswtx.jotform.com/220836269749065